NHS Services

Examinations -To ensure that your teeth and gums are healthy you should visit your dentist every 6 to 24 months for a routine check up. During a dental examination your dentist will gather your social and dental history and check your oral hygiene.

X-rays - If you are a new patient, unless you have had dental x-rays very recently, the dentist will probably suggest having x-rays. This helps them assess the condition of your mouth and to check for any hidden problems. After that, x-rays are usually recommended every 6 to 24 months

Scale and polish -This is when your teeth are professionally cleaned by the dentist. It involves carefully removing the deposits that build up on the teeth (tartar).

Fillings -Fillings are used to repair a hole in a tooth caused by decay. The most common type of filling is an amalgam, made from a mixture of metals including mercury, silver, tin, copper and zinc. Your dentist will offer the most appropriate type of filling according to your clinical needs. This includes white fillings, if appropriate. 

Extractions -Sometimes it is necessary to completely remove teeth which have become painful, weak or are past the point of repair. Extractions can also be necessary when the mouth is overcrowded.

Root Canal Therapy - If you've been feeling excessive pain in your mouth or tooth you may need a root canal. A root canal is necessary when a large tooth cavity reaches the nerves within a tooth and becomes infected.

Crowns - A crown is a type of cap that completely covers a real tooth. It's made from either metal, or porcelain and metal, and is fixed in your mouth. Crowns can be fitted where a tooth has broken.

Veneers - Veneers are new facings for teeth which disguise a discoloured (rather than a damaged) tooth. To fit a veneer, the front of the tooth is drilled away a little. An impression is taken, and a thin layer of porcelain is fitted over the front of the tooth (similar to how a false fingernail is applied).

Bridges - A bridge is a fixed replacement for a missing tooth or teeth. It's made by taking an impression of the surrounding teeth, which will eventually support the bridge. A bridge is usually created from precious metal and porcelain and will be fixed in your mouth (unlike dentures, which can be removed).

Dentures - More commonly known as false teeth, dentures are fitted in place of natural teeth. A full set is used to replace all your teeth. A part set is used to replace one or more missing teeth. Dentures are custom-made using impressions (mouldings) from your gums. They're usually made from metal or plastic.

 

Access to records - Under the Data Protection Act 1998 you are entitled to access your dental records. If you require a copy we can do this for you for a small handling fee to cover the costs of photocopying. All requests should be made to Mr E Hayer in writing.

Strict confidentiality of patients records and information is maintained at all times. Patients records will not be passed onto any third parties without the patients express permission.

Interpreting service - The practice provides an interpreting service to all NHS patients at no charge covering 26 languages and also BSL. Please speak to a receptionist for further information.

Health & safety - All staff are fully trained in CPR and in the use of an AED. Any accidents should be reported to the our trained first aider Mr E Hayer, Miss K Dhami and Mrs Kerry Gee

Complaints - If you have any complaints about any aspect of our service or treatment you can speak to Annette Constable. All written complaints should be addressed to Miss K Bowater when a written response will be sent within 3 days.We hope that you will be entirely satisfied with your dental care and treatment and would be happy to reccomend our services to others. If you feel we have do met your expectations in any way we would like to hear about it.

You can request a copy of the practice complaints procedure from Miss K Bowater who will explain the procedure in detail and deal with any concerns you might have. We also have a suggestions box located at the entrance , where this will be kept confidential

Child and vulnerable adult protection - All patients aged under 16 must be accompanied by a parent/guardian at every appointment and whilst in surgery.

Keeping us informed - We may ask you to fill in an up to date Medical History at each dental check up so we can keep all medication up to date, please make a note of their names and tell us about them when you attend.

Always keep us informed of any changes to personal details so we can make our service up to date and efficent.

 

Patients can obtain details of primary dental services from:

NHS England Contact Centre
Email: england.contactus@nhs.net
Tel: 03003112233
Address: NHS England
PO Box 16738
Redditch
B96 6PT

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